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Accessibility



 
Accessibility
The Buffalo and Erie County Botanical Gardens welcomes all visitors and is committed to creating an environment free of discrimination and harassment where all individuals are treated with respect. The Botanical Gardens strives to ensure that its collection, facilities, and programming are inclusive and accessible in order to provide a successful and engaging experience for all audiences.
 
Parking
Designated parking spots for people with disabilities are available in our parking lot and behind the Botanical Gardens. A passenger loading zone is available at our back entrance and is accessible via a small road at the end of the parking lot.



Mobility Aid Accessibility
Due to the historic nature of the conservatory, some areas may present challenges to those with ambulatory disabilities, however, most areas, including restrooms, are accessible and ADA compliant.
 
Wheelchair Availability
A limited number of wheelchairs are available for visitor use. Please request a wheelchair upon arrival at the admissions desk. Wheelchairs are available on a first-come, first-served basis. 
 
Service Animals
Service animals are permitted inside the Botanical Gardens. A service animal is a working animal, not a pet. The Americans with Disabilities Act (ADA) defines a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Dogs that satisfy this definition are considered service animals under the ADA.  All other pets are not permitted inside the Botanical Gardens but are welcome to walk the surrounding park leashed by their responsible and respectful owners.
 
Personal Care Attendants
The Botanical Gardens offers complimentary admission to required paid and unpaid Personal Care Attendants (PCA) accompanying guests with disabilities during their visit. Required PCAs should identify themselves at the admission desk to receive complimentary admission with a paying guest.

Bike Access

The Botanical Gardens is a beautiful resting spot for cyclists. The Botanical Gardens is a Certified Bike Friendly New York Business and is located along the statewide Erie Canalway Trail.  Free bike racks are available. They are located next to the Administration Building and behind the Botanical Gardens. 

Audio Tours 
Audio tour wands are available to all visitors. They are provided on a first-come, first-served basis and are available at the admissions desk. A valid picture ID is needed to borrow an audio tour wand. Your ID will be held and returned to you when you return the wand. Large-print and regular-print transcripts of the audio tour are available at the admissions desk. 
 
Education Programs
The Botanical Gardens provides learning opportunities for visitors of all ages and abilities.
 
Educational programs and field trips can be adapted for students with disabilities. When scheduling a school field trip, please notify the Education Department of the learning or physical needs of your students.
 
The Botanical Gardens offers discounted field trips for people with disabilities. For more information, or to see if your group qualifies, please contact the Education Department at education@buffalogardens.com or 716-827-1584 ext. 730.
 
Service Agency Memberships
The Botanical Gardens offers discounted group memberships for human services agencies, nursing homes, group homes and senior homes that include a number of guest passes. After passes are utilized, each additional visitor will be extended a $5 admission rate. The agency card must be presented to utilize this special pricing and required personal care attendants are always admitted free.
 
Breastfeeding
Breastfeeding is welcome in all areas of the Botanical Gardens. There are no private breastfeeding or lactation areas available at this time.
 
Expansion
The Botanical Gardens’ future expansion and Master Plan considers accessibility in all aspects of its design.